Privacy Policy

Whilst most of our business and the visitors to our site are B2B, we respect all personal data (including individually recognisable corporate email addresses) and also understand that occasionally, some individuals, sole traders and partnerships may also use our products and services. Therefore the provisions, measures and rights in this privacy notice are applied to all forms of data collected on our site and through our company.

Who We Are

Clarity Pharma Ltd (‘we’ or ‘us’ or ‘our’) trading from Endeavour House, Coopers End Road, Stansted, Essex. CM24 1SJ is a company registered in England under company no: 03657934 with our registered office at: Causeway House, 1 Dane Street, Bishops Stortford, CM23 3BT. We are registered with the Information Commissioner’s Office under registration number: A8278579 and act as the data controller/processor in the collection, use, storing, protection and transfer of your personal information. The person in charge of ensuring your data protection rights is Margaret Doyle and can be contacted on 0845 0805190 or margaret.doyle@clarity-pharma.com.

Information That We Collect

Clarity Pharma Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any other way than already specified in this notice.

The personal data that we collect from you and process is:

• Name

• Business Address

• Email Address

• Telephone Number

• Order History

We will collect information from you if you:

• contact us via post, email or telephone and provide any personal data

• place an order for products or services on our website

• complete online contact form

• provide your contact details to us when registering to use an online account for accessing your order history

• contact us offline for example by telephone, fax, email or post

• visit or browse our website in accordance with our cookie policy at the end of this notice

How We Use Your Personal Data (Legal Basis for Processing)

Clarity Pharma Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. We do not collect any information from anyone under 13 years of age and our website, products and services are all directed to people who are at least 13 years old or older.

We do not ask you to sign up to any marketing or mailing lists and will only contact you after placing an order as part of our contractual service or to highlight products that you would have a legitimate interest in. Processing for any purpose other than those specified in this policy are only done with your consent, which you are free to with draw at any time.

The purposes and reasons for processing your personal data are detailed below:

• We collect your personal data in the performance of a contract and to provide you with our products and product updates

• We use your personal information to answer your queries and provide industry specific advice

• We use your personal information to provide product pricing

• We collect and store your personal data as part of our legal obligation for business accounting and tax purposes

We may also contact you for feedback on your use of our products, services or our website and may need to use your information to send important notices, such as updated document content where there have been regulation/law revisions or changes to our terms, conditions and policies.

Your Rights

You have the right to access any personal information that Clarity Pharma Ltd hold or process about you and to request information about:

• What personal data we hold

• The purposes of the processing

• The categories of personal data concerned

• The recipients to whom the personal data has/will be disclosed

• How long we intend to store your personal data for

• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.

Your also have the right to request erasure of your personal data or to restrict processing in accordance with the data protection law, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

If we receive a request for any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure. If you create an online account with us, you are able to modify and update your own personal information by logging into your user account.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice, where there is a legal requirement or to enforce our terms and conditions. Clarity Pharma Ltd do not transfer your data outside of the EEA and will always ask for consent if this becomes a requirement.

Safeguarding Measures

Clarity Pharma Ltd takes your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including secure hosting of our website, virus and malware protections, using an SSL certificate and securing access to our site via a Website Application Firewall (WAF).

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Clarity Pharma Ltd, however, as it is required so that we can process your order(s) and meet our business obligations, we will be unable to provide you with our products without it.

How Long We Keep Your Data

Clarity Pharma Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Use of Cookies on Our Website

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

Our site relies on cookies for contact form use, customer checkout and/or log in and for security applications. These are all trusted cookies delivered directly from our website.

Lodging A Complaint

Clarity Pharma Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.


Clarity Pharma Ltd
FAO Margaret Doyle
Endeavour House
Coopers End Road
Stansted
CM24 1SJ
0845 0805190
margaret.doyle@clarity-pharma.com


Information Commissioner's Office
Wycliffe house
Water lane
Wilmslow
SK9 5AF
03031231113